IQBAL, Sana; KHAN, Wajeeha. Exploring the Nexus of Service Quality, University Image, and Word-of-Mouth Communication: A Comparative Study of Public and Private Universities. Journal of Policy Options, [S. l.], v. 2, n. 4, p. 154–168, 2019. Disponível em: https://resdojournals.com/index.php/jpo/article/view/52.. Acesso em: 20 apr. 2025.